Frequently Asked Questions

Place your order through our website or email us at sales@punchybuckles.com. Include your customization details when ordering, such as logos, wording, stone colors, finishes or special requests. Learn more about custom trophy buckles.

Yes. Fill out our bulk order form and we will contact you to confirm the details of your order.

Yes. After receiving your order, we’ll contact you to confirm event details, buckle styles, wording, quantities, stone colors and finishes. We’ll prepare a design mockup for your review before production to make sure every detail is correct.

Once the mockup is approved, your order moves into production. Typical production time is approximately 4–5 weeks, depending on order quantity and complexity. Before shipping, we’ll send final product photos for your reference.

Yes. Any of our bracelet styles can be customized with your lettering, brand, logo or picture.

We currently ship to the United States, Australia and Canada.

Once shipped, most items arrive within 3–9 business days depending on the shipping method. Shipping may be delayed during holidays and peak shopping periods. See our shipping information for details.

You’ll receive a shipping confirmation email with a tracking number as soon as your order ships. You can also view your orders anytime under My account → Orders.

We accept PayPal and debit & credit cards through secure PayPal checkout. All prices are in US dollars (USD).

Return and exchange requests must be made within 30 days. Items must be unused, in the same condition you received them and in the original packaging. Custom products, gift cards, downloadable products and sale items cannot be returned. Because our items are handmade, please email us first if you have any issue with your item. Read the full Returns & Exchanges policy.

Please email us at punchybuckles@gmail.com and include the name on the order or your order number for faster service. We’ll do our best to resolve the problem.

You are responsible for return shipping costs, and shipping costs are non-refundable. For more expensive items, we recommend a trackable shipping service or shipping insurance. Please contact us for the return address before sending anything back.

Once your return is received and inspected, we’ll email you to confirm whether your refund is approved. Approved refunds are credited to your original payment method. If it hasn’t arrived yet, check with your bank or card company first, then email us. See our refund policy.