REFUNDS (IF APPLICABLE)

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return & exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging, packaged safe to prevent any damage during delivery. Items wrapped in bubble wrap must be returned wrapped in bubble wrap to prevent breakage. A refund will not be issued if item was not properly packaged and resulted in breakage.

Note: Several types of goods are exempt from being returned.

Additional non-returnable items:

• Gift cards
• Downloadable digital products
• Customize products

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

• Any item not in its original condition is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery

 

REFUNDS (IF APPLICABLE)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

LATE OR MISSING REFUNDS (IF APPLICABLE)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at punchybuckles@gmail.com

SALE ITEMS

Only regular-priced items may be refunded. Sale items cannot be refunded.

GIFTS

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Need help?

Contact us at punchybuckles@gmail.com for questions related to refunds and returns.